Help center
FAQ
Orders
-
Sometimes packages are scanned under the wrong setting as the mail carrier is loading their truck for the day's delivery which triggers the delivered email you received. Typically the package shows up in the mailbox within 24-48 hours, but if you still haven’t received it, please let us know and we’d be happy to assist you.
-
Oh no! Sorry to hear that. Email us at support@lasaltco.com within 7 days of delivery with your order number and the item(s) that is damaged, incorrect or missing and we will be happy to assist you ASAP. Please include a picture of the damaged or incorrect product in the email for our team to review. *After 7 days from the delivery date, we cannot be held responsible for damaged, incorrect or missing items.
-
Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.
-
We ship via USPS, UPS and Fedex. Use the shipping estimator in the cart to check your shipping rates.
-
Yes, please email us at support@lasaltco.com for more information.
-
Please email our team at support@lasaltco.com and make sure to provide your name, email and your order# if you have it, along with the order updates you'd like to make. Our team is always happy to help!
-
Please email us at support@lasaltco.com so we can help.
-
Oh no! Sorry to hear that. Email us at support@lasaltco.com within 7 days of delivery with your order number and the item(s) that is damaged, incorrect or missing and we will be happy to assist you ASAP. Please include photos of the package and items received. *After 7 days from the delivery date, we cannot be held responsible for damaged, incorrect or missing items.
-
Please view our return policy here
-
This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code area at check out. If you are still experiencing problems, please reach out to our team at support@lasaltco.com and we'd be happy to help.
Shipping & Delivery
-
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping on U.S. domestic orders of $50 or more. Please check your cart to see the current free shipping offer. -
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
-
Yes, we offer full and partial refunds.
Please see our Refund policy for more information. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
-
We provide refunds for orders purchased on lasaltco.com only. If you purchased LA SALT CO from one of our authorized retailers, please reach out to them for assistance with your return.
Subscriptions
-
After you've placed a subscription order, you want to create an account. Make sure to enter the same email you used on your first order. Now you’re able to make changes to your subscription.
-
Yes! Once your account is created you can log in to manage your subscription as needed. Subscriptions may be modified, paused, skipped or cancelled via the customer account portal or by clicking the "Manage Subscription" link in upcoming subscription renewal emails.
-
Yes! Login to your account and click Subscription Management. From your dashboard, you can add additional products to be shipped with your next subscription order just once, or add to your regular subscription shipment!