FAQ

Products

Unfortunately there is no organic certification for salt in the United States because the USDA classifies salt as a mineral, not an organic compound. LA SALT CO is proud to say that all of the salts we carry are all-natural, which complies with organic standards. This means that our salts may be deemed organic compliant.

Salt does not expire. However, we recommend storing salt in a tightly sealed container, away from direct sunlight and moisture.

Yes, it is perfectly safe to indulge in a therapeutic sea salt bath every day. Relax & unwind, your body will thank you!

The minerals in sea salt are absorbed through the skin when soaking in bath salts. These minerals help to detoxify the body, uplift mood & energy levels, promote muscle relaxation, and ease skin conditions. They also help to exfoliate the skin, leaving a soft supple finish. Regular use of sea salt baths has been proven to significantly reduce stress levels.

Our signature bath bombs and salt soaks are blended with safe, non-toxic, cruelty-free and ethically sourced plant-based ingredients. They are scented with pure essential oils, and the soft color that results in the bath is a result of the natural minerals & plant-based ingredients in each product. Absolutely no synthetic fragrances, colors, dyes, parabens, nor harsh chemicals are used.

We recommend that you consult your physician prior to taking a bath or using bath salts while pregnant or breastfeeding. Since our signature salt soaks are blended with essential oils, it is highly advised that you speak with your physician of the risks and benefits of these while pregnant or breastfeeding.

We recommend storing our products in an airtight container or bag, out of direct sunlight & moisture.

While salt does not expire, we recommend using our signature bath bombs and salt soaks within 6 months of purchase due to the natural ingredients, as well as to enjoy the fragrance of the essential oils at their full potential. Please keep salt soaks tightly sealed in a dark, cool environment, away from moisture. Bath bombs should be kept in a dark, cool environment, away from moisture as well.

We recommend doing a small patch test when trying a new product. To check if you are allergic, simply soak a small part of your body in a mixture of the bath salt and water for a few minutes. If any irritation occurs, immediately stop use of the product and rinse with water for at least 15 minutes. For bath bombs, break a small piece of the bath bomb and follow the same instructions as above. 

Orders

There are 2 ways that you can place an order.

1. Create an account and order on our website

2. Email an order to info@lasaltco.com

We accept all major credit cards (VISA, Mastercard, Discover, American Express) for orders placed online, over the phone, or by email. For online orders, we also accept Apple Pay and Paypal. 

Yes, we offer convenient customer pickup at our Los Angeles warehouse. Please let our team know upon order placement if you would prefer to pickup.

While we package each order with great care, occasionally damage may occur during transit. Please report any damage immediately to our customer service team at info@lasaltco.com.

Oh no! If you received a product other than what was shown on your order confirmation, please contact us at info@lasaltco.com and we will be happy to assist you.

Shipping

Orders are processed within 1-3 business days. Your order will be shipped once it is processed and you will receive tracking details upon shipment.

Yes

Returns

If you would like to make an exchange or return an unopened product, please contact our customer service team by email at info@lasaltco.com within 30 days of receiving your order. We cannot accept products that have been opened or used. Items may be exchanged only if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To complete your return, we require a receipt or proof of purchase.

If your return has been approved, it will be issued a return merchandise authorization number (RMA). Please clearly label the outside of the return shipping box with the RMA number provided. Returns made without prior approval will not be processed and no refund will be issued.

Please note: You will be responsible for all shipping charges to send the product back to our warehouse.

 

Pre-approved returns should be sent to:

Los Angeles Salt Company

ATTN: Returns

853 Sandhill Avenue

Carson, CA 90746

 

Approved refunds will be issued in the same form of payment in which the product was originally purchased. If the item being refunded was shipped for free and is not considered damaged or faulty, refunds will be issued less the amount of our cost to ship the product.

Shipments that are refused by the customer will be issued a refund for the amount of items in the order, minus any shipping costs paid by the customer and/or Los Angeles Salt Company. These fees include, but are not limited to, any costs incurred to ship the order to the customer, and the shipping company's costs to ship the order back to Los Angeles Salt Company. Please note that refunds will only be issued once the refused shipment has been received by Los Angeles Salt Company. If the total shipping costs incurred by Los Angeles Salt Company is greater than the amount paid for the product(s), you will not receive a refund.

Please email us at info@lasaltco.com as soon as possible if you wish to cancel your order. We will do our best to accommodate any cancellation requests that have not been processed or shipped.

Contact us

Need help with a question not listed? Please contact us via the form below or by email at info@lasaltco.com.

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